I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewhere.
was offered a plan and because I had upgrade anytime I was told I could change to flex pay and trade in.
On the point of sale I was told that I would have to trade in my phone which is fine and was also pressured to accept the offer when I asked for time to think. I had 48 hours to think but I was told the offer might change.
The experience was poor and to top it up the phone was lost in trans it and what ee did about it ? They charged me £550 for a 12 months old phone that was perfectly fine.
to cut the story short, I spent 6 weeks speaking to different people and no one had the right answer! Incompetent advisors and unfair terms and conditions. The complaint now is in the hands of the ombudsman and whether I get the money back or not I will be leaving ee at the first chance I get.
I just don’t get how Ee operates and why they are working with likewise. It’s definitely not going smoothly and many people are being affected.
I am now in debt because I couldn’t pay my rent so really why should I trust any of the advisors, team leaders or how EE operates!!
bye!
