23-09-2022 08:21 AM
Apparently I have 5 notifications within the app. I can’t find them or get rid of them. Can anyone help me please?
23-09-2022 08:26 AM
It’s a known issue. Been happening to loads of people, I’ve just turned all notifications off for the app so I don’t have them stuck on my screen 24/7
23-09-2022 08:50 AM
Thank you. I didn’t have this issue until the iPhone upgrade.
23-09-2022 08:52 AM
I have had this issue for at least 6 weeks now. They supposedly working on a fix for it
23-09-2022 09:54 AM
Hi @Karenarcher19
Welcome to the EE Community.
A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.
Leanne.
23-09-2022 10:12 AM
Is there a fix to this yet? This has been an explanation for weeks now! In the meantime the issue is getting really irritating.thank you
23-09-2022 10:13 AM
Hi @TraceyB250
Once this has been resolved you will no longer have the notification showing, please keep your app up to date.
23-09-2022 10:17 AM
I check for updates most days in the hope that something will be fixed and each update fails to sort it. Has this been escalated up the IT chain?
23-09-2022 10:22 AM
This has been sent to the relevant team @TraceyB250
17-10-2022 01:43 PM
Same problem here and them Indians could not sort it do aim for vodaphone or BT
