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Not account holder ?

Bri1301
Visitor

‎09-03-2023 07:16 PM

Can't gift Data can't shop but it's my EE app?

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎09-03-2023 07:20 PM

@Bri1301   You can only gift data to other contracts on the same account.  You can not gift/receive data on PAYG.    

 You need to explain a bit more about “shop”. 

and are you registered as the bill payer or an account user on your EE online account ?  You need to check this,  You have to set this up when you create the account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎09-03-2023 07:43 PM

@Bri1301 : You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP