Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not able to top up

Barbara9alves8
Visitor

‎25-10-2022 08:19 AM

So, I just want to update my billing card and for some reason it tells me add a number, but it says that my number already has an account holder. So is it possible to just make this account associated to this number? Because I don't know on who's account this is associated with and I need to update my billing details for me to have service. So can you please help? Thank you

 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎25-10-2022 11:43 AM

Hi @Barabara9alves8

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to remove any previous associations to that number so that you can add it.

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-10-2022 05:13 PM

Did you once move your no. from contract to PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful