Not able to top up

Barbara9alves8
Visitor

‎25-10-2022 08:19 AM

So, I just want to update my billing card and for some reason it tells me add a number, but it says that my number already has an account holder. So is it possible to just make this account associated to this number? Because I don't know on who's account this is associated with and I need to update my billing details for me to have service. So can you please help? Thank you

 

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎25-10-2022 11:43 AM

Hi @Barabara9alves8

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to remove any previous associations to that number so that you can add it.

Chris

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XRaySpeX
EE Community Star
EE Community Star

‎25-10-2022 05:13 PM

Did you once move your no. from contract to PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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