Not a good start

Phils66 · ‎19-09-2023

Phils66 · ‎19-09-2023

I am a new customer. The app didn't show my new order had gone through.

Then I get an email telling me they had set up two accounts.

Today I receive two sim cards. Both on the same account?

The app isn't working now and I have been waiting over an hour on the the contact number. Absolute rubbish. Terrible service. Time to cancel

Northerner · ‎19-09-2023

Hi @Phils66

There is no account access on these forums. You'll need to speak to EE CS on 150 tomorrow.,

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.