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Can’t get in

Stefcey
Visitor

‎19-09-2023 08:35 PM

Hi I have under maintenance coming up for weeks now and cannot get into my usage etc , have deleted app three times and cleared cache but still not working snd under maintenance please help , I have an iPhone XR

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2 REPLIES 2
Profile closed
Not applicable

‎19-09-2023 08:52 PM

Hello. 

Please check if you need to update the App.  If that doesn't work then use Safari and see if that works.  If the app is up to date and still having issues then I suggest you contact 150

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Northerner
EE Community Star
EE Community Star

‎19-09-2023 09:20 PM

Hi @Stefcey 

You can text BA to 150 if you need to know your allowance. 

The EE app is periodically down for service. Improvements are to help you. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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