Hi,
I joined EE broadband last month, because the whole package was what I wanted for the family.
Setting up my account, ordering the broadband, getting it operational on the right day… all good 👍
Then I apply for EE ONE iPhone Works Package, and I get the message “Not a Valid Email Address!”. The thing is:
1/. There’s no where on the order page (I’ve tried desktop & mobile), that asks for my email address to be entered, probably because I’m already signed in!
2/. If I press the button “Message Us”, every single time over the last week, I have been met with “Messaging hasn’t loaded. Retry Messaging”… which I do, until eventually I just crawl under my desk, curl into a ball and hummmm…
’Just give them a quick call’, I hear your brain shout… except I can’t. I have PTSD from the forces, and I can’t speak on the phone. RelayUK, is quite difficult too.
Given that almost every company has online chat, text, and/or email, I didn’t think EE Help would be more of a challenge to contact, than a submarine in Putin’s bath!
I ‘thought’ the problem may have been that years ago, I was an EE customer with the same number, but a different email address. I logged into the old account, and linked it to the current operating account, but I still have the same problem.
Id like to get all the family onto EE SIM’s, but I’m loosing the will not to just press random buttons on the keyboard now.
Anyc advrce wuld b appreciatdedcv
Many Thanks
