New website/experience? Or is it just me...

Alex_M · ‎14-07-2023

Is it just me or have EE updated their website and My EE web pages today?

The UX is awful! It's impossible to find what you need, before the top menu bar was excellent and provided you access to all areas of the business - now you need to do some digging to find broadband, community and all of the other usual areas of the website.

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Christopher_G · ‎14-07-2023

I've been told that *currently* it's the first initial of your registered email address. You may be able to let me know if that rings true. It does for mine.

Chris

chistery · ‎14-07-2023

Hi @Christopher_G Yes, it does for me too, but begs the question, why?

Alex_M · ‎14-07-2023

My initial is A for my email, username etc but it’s showing as P. I assumed it was P for Profile.

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XRaySpeX · ‎14-07-2023

Yes, @Christopher_G , I confirm it is 1st initial of all my EE email addys. It would have been far clearer to have been a person icon.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Alex_M · ‎14-07-2023

Anyway, my main gripe was the lack of menu bar 😂 I can’t figure out how to get anywhere now.

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Christopher_G · ‎14-07-2023

The menu bar in the top left gives you an option for 'Home' where you see the options for 'Billing & payments', 'Plans & Subscriptions and 'Orders', @Alex_M

Funnily enough, when I log in on my mobile browser, it shows 'P' like yours and not 'G' that shows correctly when I'm on my laptop.

Chris

XRaySpeX · ‎14-07-2023

@Christopher_G wrote:

The menu bar in the top left gives you an option for 'Home' where you see the options for..., 'Plans & Subscriptions' and ...

Does the mixture of 'Plans & Subscriptions' mean that the same MyEE may now include both contract & PAYG nos.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎14-07-2023

I haven't been made aware of any changes like that, @XRaySpeX.

It seems that a few different areas of the old-style My EE options have been merged into three. An area to manage your bills & payments, an area to manage the plan, subscriptions, and other account options, then an area to track your orders.

Chris

Melodytrip · ‎21-10-2023

Katie: give that you presumably forwarded this to the relevant team in July and the website in October is still awful (unbelievably bad actually) could you give an update on what is happening to improve it?

Christopher_G · ‎21-10-2023

Hi @Melodytrip

Welcome to the community.

Which part of the website are you having trouble with?

Chris