New to EE and help with accounts

[Igor81]

Hi all , we are new to EE , just set up the account but what happened is , my number is a one account number and the other 3 numbers for my family are added as a separate account number. I've just added a new number under my account section and it all moved to a different account number , would I be able to assign all number just under one account please ?

All numbers were added to the EE contract at the same time.

Thank you.

[James_B]

Hi @Igor81,

Welcome to the EE Community. 🙂

Do you have two separate direct debits or are all the phones billed together?

James

[Igor81]

Hi , it should be all on the same direct debit. I have placed order for all
4 sim cards on Thursday over the phone at same time and sim cards were
delivered on Friday.

[James_B · Accepted solution]

Hi @Igor81,

If you ordered them at the same time, they should all be on the same account.

Our Customer Care Team will be happy to check if you get in touch.

James