I've just "transferred" from BT to EE for Broadband, etc.
Not the same problem that you have but similar.
Trying to set up the EE app on my mobile phone and to apply the change I have to provide a code delivered from EE via SMS.
Setting up the same options on my PC the code arrived without problem if a little more slowly than some other sources.
No way I can get the code when trying to set up the app on Android.
The last 4 digits of the number to be used for the text, when setting up on the phone, are not the last 4 digits of the number to be used. But they are digits from the stored number, though not in the correct order.
It's almost like they a parsing the correct number string badly.
There does not seem to be an obvious way to correct the problem. I have so far tried changing to a different number, then back. Also clearing the cache for the app.
Makes no difference.
I suspect, since the phone can be used successfully when setting up the PC, that a code problem in the android app should be considered as a possibility.
I may try deleting and reinstalling the app.
I've just received a new router and all the other devices for the BB update so the potential for a lot of aggravation if certain things won't work as expected seems quite likely. I would really like a solution to this before embarking on what will probably be an irreversible BB hardware update to a new contract number with a nominally "new" provider.
