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New account not showing

Nick0802
Visitor

‎25-03-2023 08:36 AM

Whenever I log into my EE account, it only shows me my old account which was closed and doesn’t give me the option to view my current rolling SIM to see usage or amend monthly bolt ons etc. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-03-2023 08:39 AM

@Nick0802   Did you register your new account with the same email address as your old account?      If you did this is why you need to call customer service and explain what’s happened or you need to use a different email address with your new account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎25-03-2023 12:07 PM - edited ‎25-03-2023 12:08 PM

Is the old a/c a cancelled contract?

Is the new SIM on PAYG?

If so, you can't mix them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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