New APP

[keelsj]

Hi

The new app has downloaded on my phone today and does not show my itemised usage anymore.  This showed on the old version of the app yesterday.  Can someone please explain why?

[James_B]

Hi @keelsj,

Welcome to the EE Community. 🙂

Did you see a prompt to ask you share your bill with an app to view it when attempting to download it?

James

[keelsj]

Hi James

I can view my bill but on the old app it should itemised daily usage. Ie is in I could see what had been used today. The new app does not show this 

[James_B]

Hi @keelsj,

You can view your unbilled usage in mobile plan > your allowances > extra charges.

Hope this helps.

James

[keelsj]

Getting this error message  

[James_B]

Hi @keelsj,

Can you please check if there are any updates available for the app?

Thanks

James

[keelsj]

Hi James

No available updates 

[Jodi3-B23]

I am having same problem but mine isn’t even letting me click on extra usage to open. 

[James_B]

Hi @keelsj,

Which option did you tap before seeing the message?

James

[James_B]

Do you see the same error message @Jodi3-B23?

James