My ee offline again

[adh1305]

Why is the myee app offline again. When will it be available again. Parental control issue now. Happens far to often. 

[Yorks608]

Yes I can’t gift data and my dad is in hospital and unable to use his phone 

[adh1305]

Happens too many times. Really poor  and you get no feedback from ee. 150 is closed now as well. 

[Leanne_T]

Morning @adh1305 @Yorks608 

Thanks for coming here. 

We’re always looking to improve your experience in My EE, bringing in new features and improving the service you receive. That’s why, from time to time we must carry out work that means you may not be able to use these services for a little while.

Are you able to log into your My EE this morning? 

Thanks. 

Leanne.

[Winger24]

Hi 

any idea how long the app is down for as been trying since last night understand that many upgrades to apps etc have a lesser impact when done over night but really should be sorted by now 

[Leanne_T]

Hi @Winger24 

Thanks for coming here. 

Do you get an error message when you log in? 

Can you access your My EE account online through a browser? 

Leanne.

[adh1305]

Thank you for your reply. I have been able to log on  in the early hours. Appreciate what you say but happens far too often. Have come to rely on either the app or website and when both are down this takes away a valuable service which is used very regularly 

Thanks again. 

[Leanne_T]

I am sorry for any inconvenience caused @adh1305 

Glad to hear you have now been able to access the app and appreciate you coming back to let me know. 

Leanne.