My ee app is not working

Trev31 · ‎01-08-2025

Rach_H · ‎04-08-2025

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your app, as this isn't what we'd want to see. I'd recommend getting back in touch with our team and they will be able to raise a fault for the issue you're having, until this gets resolved. You can ask to raise a complaint regarding this, and if you are unsatisfied then you are able to escalate this to a Team Leader.

Rach

View solution in original post

Northerner · ‎01-08-2025

Hi @Trev31

What device do you have.

Do you receive any error messages.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Trevinaheresa · ‎04-08-2025

iPhone 16 pro max

Trevinaheresa · ‎04-08-2025

Have been to the office also

Trevinaheresa · ‎04-08-2025

Have called them also on the phone and it been like this for months now

Rach_H · ‎04-08-2025

Hi @Trevinaheresa,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your app, as this isn't what we'd want to see. I'd recommend getting back in touch with our team and they will be able to raise a fault for the issue you're having, until this gets resolved. You can ask to raise a complaint regarding this, and if you are unsatisfied then you are able to escalate this to a Team Leader.

Rach