My ee app is not working right now

dharavthusaikum
Explorer

‎10-02-2024 02:21 AM

 
4 REPLIES 4
Joesargent
Investigator
Investigator

‎10-02-2024 02:57 AM

My app hasn't worked for 3 months, it's not showing any of my accounts in there, very frustrating 

0 Helpful
Christopher_G
EE Community Support Team

‎10-02-2024 08:10 AM

Hi @dharavthusaikum 

Could you try the app this morning please? Is it working now?

Chris

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Joesargent

‎10-02-2024 09:09 AM

@Joesargent  Have you tried cleaning the device cache and uninstalling and reinstalling the app ?  Can you access your online account?   If not have you requested an account reset ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Joesargent
Investigator
Investigator
In response to Chris_B

‎10-02-2024 07:56 PM

I've literally tried everything and it's still not working, EE say they will get back to me and they never do

0 Helpful