My bill

Natasha2022
Visitor

I went to pay my bill and saw this so I clicked on £42.28 ant it said I’ve paid it but is don’t say paid at the front like the £38.50 does anyone know why 

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1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

I assume the "See Details" below the £42.28 leads to your top image. That's giving you the opportunity to pay more if you like. There's no need to make such an offer for the monthly plan fee. So that says "Paid" at the top level.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

I assume the "See Details" below the £42.28 leads to your top image. That's giving you the opportunity to pay more if you like. There's no need to make such an offer for the monthly plan fee. So that says "Paid" at the top level.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP