29-05-2023 03:04 PM
Why does my ee account not recognise my mobile.number
30-05-2023 08:14 AM
Hello @Michelle561.
Are you trying to add a number to your current EE account?
What error message are you seeing?
Please provide more details so we can help further.
Katie
25-07-2023 02:05 PM
I have same problem. When I enter my number it won't confirm. Message says an account already exists for that number. So i can't top up or view balances
25-07-2023 02:28 PM
Hello @Royroyndebz.
Welcome to the community.
Our customer care team on 150 will be able to do a search and remove any accounts that may have previously been set up.
