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My EE app not working. iPhone 12 pro

Wildcat74
Investigator
Investigator

‎12-09-2022 01:30 PM

 
0 Helpful
6 REPLIES 6
Wildcat74
Investigator
Investigator

‎12-09-2022 01:32 PM

Have uninstalled and re installed the app. Can log into the desktop account no problem. Keeps saying sorry we have encountered a problem. Please try later. 

not a good start to my time with EE. The whole online experience is clunky and not easy to navigate. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Wildcat74

‎12-09-2022 01:34 PM

@Wildcat74  When you uninstall the app restart the device.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Wildcat74
Investigator
Investigator
In response to Chris_B

‎12-09-2022 01:42 PM

No that hasn’t worked. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Wildcat74

‎12-09-2022 03:45 PM

Hi @Wildcat74

Is this both on mobile data and WiFi?

Chris

0 Helpful
Phil246
Contributor
Contributor
In response to Wildcat74

‎01-04-2023 01:35 PM

Same here

Been this way for a couple of days now and is really irritating 

About time EE sorted this out…. I just updated the app hoping that would sort it out but just had same 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Phil246

‎01-04-2023 03:24 PM

@Phil246   This thread is from 2022 so not relevant to your issue.    But open the App Store and update the app as a new update has been pushed out.   Your made this comment when the update was already out 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful