My EE Upgrade

wicky0570
Contributor
Contributor

‎09-11-2024 09:02 PM

I am trying to look at my upgrade options but nothing displays. 

I get the box that says it's time to upgrade, but when you click this I get the following screen;

Screenshot 2024-11-09 20.38.52.png

Martin
0 Helpful
5 REPLIES 5
Chris_S
EE Community Support Team

‎10-11-2024 09:34 AM

Hi @wicky0570 It's great news that you're looking to upgrade.

Could I just double check, are you in your upgrade period at the moment?

Chris S

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Northerner
EE Community Star
EE Community Star

‎10-11-2024 09:49 AM

Hi @wicky0570 

Text UP to 150. What does it say?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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wicky0570
Contributor
Contributor
In response to Chris_S

‎10-11-2024 11:05 AM

Hi, yes my full 24 months ends 11th November 2024, but my understanding is you can upgrade a few months early?

Martin
0 Helpful
wicky0570
Contributor
Contributor
In response to Northerner

‎10-11-2024 11:07 AM

Hi,

When I text UP, I get:

"Sorry we cannot process your request, please try again a little later."

I have been trying now for three days.

Martin
0 Helpful
Katie_B
EE Community Support Team

‎10-11-2024 03:11 PM

Hi @wicky0570. 

If no information is provided when you text UP to 150 I would recommend getting in touch. 

Our customer care team will be able to provide you with your options. 

Katie

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