Hi
We recently joined EE. We have one EE account with our two mobile phones and because the EE customer service agent said we could only have two products on one EE account when we ordered our mobile broadband we had to have another it on another EE account, one in each of our names.
The problem is that we cannot view all our products - the two mobile phones and the mobile broadband on one My EE 'App' account.
Owing to this we set up two My EE 'App' accounts with the same email at first as we only had one which caused problems and we could not log on. We then changed the emails which exacerbated the problem and now we find we are locked out of both and keep getting messages telling us our EE account numbers are invalid.
We cannot see any buttons to delete the My EE App accounts and re register and do not know what to do next.
We tried calling EE but did not hear any option that related to sorting out the My EE App problem. We spoke to one agent who did not seem to be able to sort it out.
We are very frustrated because we want to be able to manage our three products: 2 phones and 1 mobile broadband on one My EE App account and not two. At present we cannot access anything.
Any advice appreciated please.
Apologies for long drawn out explanation.
