My EE App Outage Megathread

[RocketPup1]

Starting a Megathread for the My EE App Outage/maintenance currently happening (19-9-23)

[DLite]

It’s down for almost two days for me. Not once worked since yesterday morning. I’ve recently changed my contract and it’s been days it showed me the old one with the much higher price. This company is going downhill honestly

[kcheklit]

Since a couple of days, MyEE app does not work.  I keep getting a message like they doing some maintenance 🙄.  See screenshot attached.  Anyone else? 

 Thanks

K.

[Johncarter1980]

Do you know when the app is back online as I need to send my son data

[Katie_B]

Hi @Johncarter1980. 

Please log in to your My EE online, you will be able to gift data from there. 

Katie

[Johncarter1980]

No letting you gift data, says can't show the phones data



Sent from my Galaxy

[Katie_B]

Thanks for letting me know @Johncarter1980. 

Are you able to try the app again? if this does not work please give us a call on 150 and our customer care team will be able to help process this for you.

Katie

[Katie_B]

Hello @kcheklit. 

Welcome to the community. 

Please could you try the app again now?

When the app is under maintenance you can still get access to My EE online. 

Katie

[kcheklit]

Hi Katie,

I did and now it is working fine 🙂

Thanks

Sent from Outlook for Android<>

[Katie_B]

Thanks for letting me know @kcheklit. 

Katie