Mobile payments

CousinBrother · ‎03-11-2025

My EE is taking money from my account every 2 weeks whereas it’s supposed to be a monthly subscription for my phone

XRaySpeX · ‎03-11-2025

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Alex_H · ‎03-11-2025

Hi @CousinBrother,

Welcome to the EE Community

Are you on Pay as you go rather than a contract?

If you are on Pay as you go it sounds like you may have both an automatic pack purchase and an automatic credit top up set up on your card. If that is the case please contact our team and they will be able to stop the one you don't need.

If you are on a pay monthly contract, I would still recommend reaching out to our team and they can investigate the two payments on your billing account.

Alex