@Doiz2610 , we would need more information, but as this is account related, I suggest you ring customer service, they will be able to take a look for you. This here is not customer service and there is no account access.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
