Misleading website advertising for iPhone 16
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 11:40 AM
Logged into my account as I was interested in an upgrade. Offer banner shows an iPhone 16 with data plan for £34.58 (reduced from £54.58) but if you click the link and try to assemble a deal you can't get anywhere near that price. I called 150 and spoke to an agent who also could not get close.
Anyone have a clue what's going on? I find the EE website beyond frustrating when trying to price up an upgrade 😞
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 01:01 PM
Hi @cotefarmboy
Do you have a screenshot.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 01:03 PM
Screenshot above
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 01:06 PM
And another.........
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 01:17 PM
@cotefarmboy , the discount will show on your bill, but if you want assurance about this, I would suggest speaking to customer service, press 2, when ringing them.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 01:24 PM
I called earlier and the agent had no clue about this offer. He could not get the price to match. I asked if it was related to the Broadband switch which suggests you get £20 p/m off but he said no so I'm baffled.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 03:50 PM
Hi @cotefarmboy.
Welcome back to the EE Community!
What steps are you following to see this particular offer, or at what point are you seeing this ad pop up?
Peter
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 04:08 PM
Logging in, selecting upgrades then selecting the line/SIM/Account I want to upgrade
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 04:18 PM
Cheers @cotefarmboy.
Do you see any options here to select the option for trade-in?
I can see it mentions this in the second lot of offers you shared, so I'm leaning towards thinking this is a trade-in price.
Alternatively, do you have any existing discounts on your number, such as a friends and family or Perk discount?
Peter
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
11-03-2025 04:20 PM
Even if you add £480 up front (to replicate max trade in) you still can't get to that price and no I don't have other discounts, I'm on SIM only as paid off the current iPhone 12 a long time ago
