Message us not loading

[Alicia1412]

Trying to us message us on the ee app and it just keeps loading. Has done all day. Anyone help! 

[Leanne_T]

Morning @Alicia1412 

Thanks for coming to the community. 

Do you have a query we could help you with on the community? 

If you would like to contact us regarding your account, could you try logging out and back into the app, does the same happen? 

Leanne 🙂

[Alicia1412]

Hi 

I’m trying to upgrade my contract but to go sim only and wanted to discuss a plan. 

I’ve logged out a few times and still not working just keeps loading with the 3 yellow circles

[Leanne_T]

I see, thank you @Alicia1412 

To discuss plans and moving to SIM Only please call us on 150 or log into your EE account to view all available plans 🙂

Leanne.

[ZombieRodeo]

The same thing is happening to me.... the EE app is absolutely terrible and complete junk!

[Christopher_G]

Hi @ZombieRodeo 

Are you on the latest app version?

Chris