Linking new payg sim
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29-11-2023 07:16 PM
I’ve received 2 new payg SIM cards on subscription.
- I paid £15 for each subscription. They both arrived with £10 credit each.
- I can’t link my sims to EE via website or App
can someone please help
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30-11-2023 07:53 AM
Good morning @DannyG5.
Welcome to the community.
Are both SIMs active?
Do you see an error message when trying to link your SIMs?
Are you trying to link them to an existing EE account?
Katie
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30-11-2023 08:09 AM
Morning,
When linking through app or website I am getting the below.
The account I am trying to link them to is the account I paid £15 per subscription for.
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30-11-2023 08:16 AM
Thanks for providing the screenshot @DannyG5.
If you are still unable to link I'd recommend giving us a call on 150.
Katie

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