Same problems here !
We were transferred from BT Business Mobile to EE as apparently BT Business Mobile is being fazed out & we were told that if we didn't transfer to EE, we would lose our numbers.........??? BT Business Mobile said that all we would have to do is swap the SIM cards. Everything else would stay the same......
From day 1 we've experience problems.
PORTING was meant to happen on a Friday evening - as suggested by BT Business Mobile so as not to cause inconvenience to our plumbing & heating business. However, come Monday our mobiles had been disconnected from BT Business Mobile but weren't working with EE. We didn't have them working until the Tuesday so, NO SERVICE for a day. Disgraceful service for Business Customers.
We also find the service COVERAGE for where we are is very hit & miss. Our customers' keep telling us that when they phone the numbers they more often than not say, out of service...... Not great for business!
We received our first bill on 21st Jan. The bill said the payment was due the same day it arrived on the doorstep but NO DIRECT DEBIT had been set up. Also it wasn't a VAT INVOICE. Numerous phone calls later to BT & EE, I eventually managed to make the payment and set up the DD. I requested a VAT invoice & was asked for our VAT number which I was surprised as they didn't already have from BT. Anyway, long story short, a month later I am still waiting for the first invoice to be reissued as a VAT invoice. I've made so many phone calls, I just go around & around in circles with EE.
I've also been trying since we joined EE to LINK OUR MOBILES to our ACCOUNT. Again I've made several phone calls but every time I'm told, please give us a few days mam. Again & again & again. So we have no access to our invoices or account either.
Then to top it off, today, I had a text message stopped with a text response from EE saying the account had been CAPPED? I contacted EE who confirmed that our texts are unlimited. I was told that the mobile number I was texting was a premium number so I wouldn't be able to send a text to it but I could phone it??? This number belongs to a longstanding disabled customer of ours. Anyway I phoned said customer & told him what EE said. Our customer confirmed that he has a standard mobile number. So more utter rubbish from EE.
So if anyone reads this and is being urged by BT to transfer to EE, I would advise you to consider your options carefully. If I knew then what I know now, I would have left BT but set up an account myself with another provider and it wouldn't have been EE.
Last note: We had an EE account a few years ago & struggled to get VAT invoices then. Their issues haven't been rectified in that time so probably never will be. So anyone trying to link a mobile to an account - don't hold your breath.
