Linking a product

[muneeb327]

Hello,

i am unable to link my sim only plan to my EE app. It says “we are unable to link right now. Please try again or come back later”

i have contacted the customer support a couple of time but still unable to see my plan.

[Debbie_G · Accepted solution]

Hi @muneeb327.

Welcome to the community.

I know it’s frustrating when things aren’t linked as they should be. Our team over the phone can access your account and make sure all of your services are connected under the same account and email login.

When you spoke with one of our Guides, did they explain what steps are being taken to resolve this? If not, please get back in touch so this can be reviewed and, if needed, escalated for further investigation.

Debbie