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Link number not working on app

Wolf92
Explorer

‎14-07-2024 05:04 PM

I am trying to link my phone to the EE app so I know how much data I have left. It’s saying it’s linked when I clink link device but then I go onto the app and it’s still coming up with saying please link a product to see you data usage, calls etc. 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2024 05:10 PM

Did your phone receive confirmation text with a no. for you to give back to the app?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Wolf92
Explorer
In response to XRaySpeX

‎14-07-2024 05:27 PM

Yes, and then it said it was linked but still keeps asking me to link it. When I press link again it says number is already linked.

 

0 Helpful
Katie_B
EE Community Support Team
In response to Wolf92

‎15-07-2024 07:25 AM

Hi @Wolf92. 

Are you still unable to link your number to your EE account online?

Katie

0 Helpful