Link divice not working

[Mick832]

Hi Everybody 

I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?
Thank you

[Alex_H]

Hi @Mick832,

Welcome to the EE Community

What error are you getting when trying to link your mobile account to your EE online account? What is it saying when you enter your number to link?

Have you also tried doing the linking process via the EE website rather than the app to see if the same error occurs? 

Alex

[Mick832]

I clicked this link and only this page is turned on

I press anything but it's blank, I tried on another device but it doesn't work 

[Lesley_W · Accepted solution]

Thanks for trying that @Mick832 

I'd recommend giving our team a call to get those linked together for you.

Lesley

[Leon471]

Cannot link device have been trying to for about 5 weeks...have spoken to tech team and get told give it a week....all i get when trying is the message...unable to link device device multiple billing accounts...but only have the 1 account any help would be great as really frustrating 

[Lesley_W]

Hi @Leon471 

Welcome to our community.

I'm sorry you are having trouble with this and it hasn't been resolved yet. 

When you spoke to the tech team, did they raise a support ticket for this?

Lesley