Link device or sim but no email arrived

[Hellgamer]

As title says, cannot add my sim to my account. Website useless!

[Leanne_T]

Hi @Hellgamer 

Thanks for coming to the community. 

Is the SIM pay as you go or pay monthly? 

Have you had an EE account previously? 

Leanne 🙂

[Hellgamer]

Hi, it's pay monthly sim, not sure if I've been with ee before

[Leanne_T]

Thanks @Hellgamer 

What happens when you try and link the new SIM? 

Leanne 🙂

[Hellgamer]

As the topic states, no email arrives, site keeps telling me an e-mail has been sent to verify my account, but the e-mail does not arrive. It is sending to the correct mail, yes I have checked junk / spam etc

[Leanne_T]

Thanks for confirming @Hellgamer 

In this case, I would suggest giving us a call on 150 our mobile guides will get this looked into for you and help you get your EE account set up. 

Leanne 🙂