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Issues with updating card details on EE

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SandyA
Investigator
Investigator

‎28-06-2023 10:55 AM

Hello, is anyone else having problems updating their payment details on EE's portal?

My card expired, so I couldn't renew my subscription pack, and when I tried changing the payment details to purchase the pack again, the process gets stuck on step 2, not letting me pass the authentication process and confirm card details.

12 REPLIES 12
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SandyA
Investigator
Investigator
In response to Christopher_G

‎03-07-2023 12:13 PM

I haven't had a chance yet. I tried in the beginning and was put on hold. Will give it a go again once I have time, thank you. Ideally, it would be fantastic if the issue online could be sorted 🙏

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Deanush21
Visitor

‎04-09-2026 06:19 AM

Yes. Getting really frustrated now. New card details, verify with my bank, verification ok but straight back to add new card details. Do they want my money or not. For a company as big as EE its very amateur.

0 Helpful
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Christopher_G
EE Community Support Team
In response to Deanush21

‎04-09-2026 02:55 PM

Hi @Deanush21 

Welcome to the community.

I'm sorry to hear that you're having some problems updating your card details. If you speak with our customer support team, they'll do their best to help get it registered for you.

Chris