Issues when trying to upgrade

[David12Mann]

Hello when trying to look at upgrading on website it says the following:

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do

And when I try to look at the app it states:

We cant load your upgrade information right now. Theres a problem connecting to our server. Check you’re online and try again in a few minutes.

Despite trying on multiple devices this still is not working. Can someone please help?

[Christopher_G]

Hi @David12Mann 

Welcome to the community.

I'm sorry that you're having these problems upgrading online. Since this is happening on multiple devices, it's possible that it's a problem with your account. If you speak to our Mobile Care team, they'll be able to check everything from our side and help you upgrade.
Chris

[David12Mann]

Hi Chris, what i have also noticed is that a name of prepay prepay keeps popping up on my account for some reason even though i am on a pay monthly basis, is there anyway to get this resolved?

[James_B · Accepted solution]

Hi @David12Mann,

Our Mobile Care Team will be happy to take a look at these issues for you.

They can access your account and raise a ticket with our support teams if necessary.

James