03-08-2022 11:34 AM
Hello,
I've got a device booked in for repair which I've been tracking via the 'devicerepair.ee.co.uk' website, the website is currently reporting:
'- The repair centre awaits the customer's response to the repair quote'
with a link to a PDF invoice, some text 'Please look at the quote and give your answer (refuse or consent). You'll be able to pay online so your repair can resume immediately.'
and a button that says 'view your repair quote' however the button does nothing, it doesn't advance the page/ open a new window or allow me to view my quote to approve the repair.
It does this across multiple web browsers on a desktop pc and mobile. I've made sure pop-ups aren't blocked and cleared the cache and cookies of the web-browser.
03-08-2022 03:04 PM
Hi @Yung_Shepzy
Welcome to the community.
Could you try on a different device or browser to see if the problem is the same please?
Chris
03-08-2022 03:13 PM - edited 03-08-2022 03:45 PM
Hello @Christopher_G
I have tried on multiple devices and three separate web browsers. The issue remains.
Nick
03-08-2022 03:45 PM
OK, thank you @Yung_Shepzy.
I would recommend speaking with our Mobile Care team so that they can look into this for you.
Let us know what happens.
Chris