Issue with adding accessories to my phone bill.

[RM108]

When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had any issues paying my phone bill in the past and have always paid on time.

[Rach_H · Accepted solution]

Hi @RM108,

Welcome to the Community!

I'd recommend giving our team a call and they will be able to look into why you're having this issue, and help you get these ordered.

Rach

[Bobcat2007]

Hi, did you get this resolved as I'm having the same issue?

[Rach_H]

Hi @Bobcat2007 

Welcome to the Community!

Have you spoken with the team about the trouble you're having?

Rach

[RM108]

No, it hasn't been fixed.

[RM108]

Yes, i was told only i could add certain accessories and they couldn't. They told me it was possibly a technical issue and should be fixed but it still doesn't allow me to add things to my phone bill.

[Bobcat2007]

No, didn't have time, so just decided to buy elsewhere, thanks.

[McMum]

Same issue here.  The option is there to add an item to the basket and add to Mobile bill (TV for £10 per month) and for the past month it always just says: Payment service is not available. please try again later.

I keep trying again later and guess what, it states the same every time. Why could this be the case?

Please don;t suggest i ring the team.  I and others are asking here for a reason and seems a common problem.

[Rach_H]

Hi @McMum 

Welcome to the Community!

We understand how frustrating it is when you're not able to add these accessories, and we do want to get this sorted for you. I appreciate you'd rather not call the team, but this is the best option, as it will allow us to take some details from you to pinpoint the issue, and work to get this fixed. These kinds of issues are difficult to diagnose without access to your account, which we do not have on this platform.

Rach

[maf31]

Same issue here. Have called and told the same, they cant add to account, a technical issue. Come on EE get this sorted.

There are too many people on here with the same issue to be an isolated incident. Can someone from EE Tech Support look into this ASAP.