Hopefully a final update. It's easier to bullet point it.
1. The charges for the original eSIM's that were never used (or offered) have been taken from my account today
2. This was over 7 days of billing for a service I didnt receive
3. One of the original eSIM's/contract was cancelled as a normal termination eg: 30 days - it will not be cancelled until 12th of January, this could cause additional billing to take place.
4. The sim/contract that was not cancelled has now been cancelled under the 14 day right to leave thingy.
5. Annoyingly the eSIMs are now available on the App for the sims that are now cancelled and no sign of the new ones appearing within the app.
6. As I will port over our numbers from an existing provider, I'm going to ignore the eSIM issue right now as that might just confuse things, I'll then contact EE once the numbers have been ported and everything is working. My wife doesnt want an eSIM now and will stay with a physical as she is fed up with the hassle and just wants to be able to trash it, if it goes wrong.
7. A credit has been put on to my account as I've been billed for services I have not had, namely the original 2 SIMs
8. We're 'hoping' that when the 2 'old/cancelled' sims are removed from the account that the correct billing will be applied to the discounted sims I got over the last couple of days (Post original SIM cancellations), These sims work (but with EE default numbers currently)
So, hopefully thats everything resolved, in 45mins, this was a callback guide call which was almost instant on the 150 number and the IVR.
