Is there a general problem with connecting to the MyEE server right now?

Croz · ‎29-10-2023

Northerner · ‎29-10-2023

My EE app works fine. What device do you have.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Gillyp63 · ‎29-10-2023

I’ve not been able to log in on either for last two or three hours

Katie_B · ‎30-10-2023

Hi @Croz and @Gillyp63.

Are you both still experiencing issues when logging in to the EE app?

Katie

Croz · ‎30-10-2023

I can log in but not see any upgrade info, nor info on actual data used
month on month?

Thanks

Chris Crosby

Katie_B · ‎30-10-2023

Thanks for getting back to me @Croz.

Is this the same if you log in to your EE account online rather than the app?

Katie

Gillyp63 · ‎30-10-2023

Yes still an issue. From app shows welcome page and can see last bill amount and data used but click on profile logo top right and just buffers/loading or if try to access through shop logo at bottom get message ‘problem connecting to our server’ Gives me option to visit the website but get get message can’t log you in

Katie_B · ‎30-10-2023

Thanks for checking @Gillyp63.

Please give us a call and report this to our technical care team on 150.

Katie