Impossible to download latest bill

[khw77]

I have tried multiple ways of download ing my latest bill without success.

1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header.  I am using a Mac with the latest OS and have tried both Safari and Edge browsers with the same result.

2) I get a bit further with the EE app.  Billing shows me he latest amount owing and clicking on Download your bill as a pdf does indeed display the bill, but both short and long touches on the download icon in the top right corner have no effect (except for displaying 'Download' with a long touch).  Nothing is downloaded and there is no way of sending the displayed bill to a printer or other app.  It also shows only the first of three pages.

Can anyone reproduce these issues?  Thanks, Keith

[khw77]

As the OP for this thread, I have been liaising with Executive Complaints for the last month or two about this issue.  My latest feedback from them is "this issue is currently logged as a known national fault, and the relevant team is actively investigating it" .  Let's hope for a speedy resolution.  

[Marcc2026]

Hi @Christopher_G 

I have spoken with EE and they say they are aware that there is an issue with the iOS App that they are trying to resolve. They are working on a fix and hope to update the App soon!

Thanks

Marc

[Michael_D]

Thanks for the update @khw77 and @Marcc2026.

I hope they have it fixed soon.

Michael

[Smithaced]

I'm having the exact same issues. You web chat is utterly awful and an insult to customer service. You are in the communications industry and this is the best you can offer.

[uv101]

This is not a tech support issue.... EE have just removed the option to download a PDF of the bill. Absolutely ridiculous!!!

[Clairnoel]

Mine is the same it happened for May’s bill and now I can’t load Junes either. Can this please be sorted asap? 

[Rach_H]

Hi @Clairnoel,

Welcome to the Community!

I'm sorry to hear you're having trouble seeing your bill. If you give our team a call then they will be able to look into why this is happening, and get a paper bill sent out if needed.

Rach

[Smithaced]

How about you just look at how many people are having the same problem and investigate.

This is pathetic service this problem has been going on for ages.

[Rach_H]

Hi @Smithaced,

Without our team looking into customer accounts we're not able to see if the same issue is affecting everyone, which is why we would need you to call. The team can then raise the issue and see who is being impacted by what.

Rach

[khw77]

Hi Rach

You'll see from my post of the 15th that EE Executive Complaints have said ""this issue is currently logged as a known national fault, and the relevant team is actively investigating it".  

As a known national fault, raising it with a customer support team would seem to waste everyone's time in going through the same hoops that I have been going through since May.   I was told it may take a month or two to remedy

Keith