I need to get my daughter data asap app is down please help

[Hellywelly3]

I’m the same, it’s ridiculous 

[Clw1278]

Me too…..not ideal is it!!!!

[2Hetty]

I have a 18 year old in Cardiff now with no data absolutely shocking how they just do this without warning very bad 

[Chris_B]

@2Hetty   So when not gift data during the day ?  

[Schockwave]

As @Chris_B has written, try doing it earlier, not at night, when the app is likely being updated, you should all know that you need to gift data earlier in the evening or during the day, when the app is working, rather than late at night.

[2Hetty]

My daughter is 18 she was out in Cardiff for the night using more data than normal. She ran out. It’s not like she checks every five minutes to see what is left as a mother of an 18 year-old in a big city. You do tend to panic when they’re out of data and yes, I would’ve gave her more if I’d known that the app was going to shut down on me at night, thank you 

[2Hetty]

I did read what  Chris B Had said thank you and as I said to him having an 18-year-old in a big city running out of data is not ideal. I do not check to see how much she has left every five minutes and neither does she you don’t expect an app to be down without notice and when you have an 18 year-old without data you do tend to panic in future will make sure that she has enough, but on this one occasion she did not !!!! 

[ee_user14]

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@2Hetty wrote:

My daughter is 18 she was out in Cardiff for the night using more data than normal. ....having an 18-year-old in a big city running out of data is not ideal. ... when you have an 18 year-old without data you do tend to panic

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Serious question... why? Has she been out in a city centre overnight before?

I've no idea how streetwise your 18year old daughter is, but Cardiff's a pretty safe city and I can think of far worse problems there than not having data.

EE have "stay-connected" data which provides a basic connection, sufficient for web-browsing, Google Maps and similar, even if your daughter was out-of-allowance. Voice calls & text messages would still have been possible without this. And heck, if an ultra-fast connection was essential then I'd even suggest using the multitude of unsecured WiFi hotspots that seem to litter our high-streets these days.

I'm genuinely at a loss why this was anything other than a minor annoyance, but really interested to understand.

[2Hetty]

Because she told me that she would not be able to make a call or text .. I hope you can now understand why I was worried not everyone is as clued up with mobile phones!! For myself they are a way of staying in contact and when I thought she was going to run out of data I did panic because it was her first time out in night clubs 

that’s it …