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I need to get my daughter data asap app is down please help

2Hetty
Investigator
Investigator

on ‎27-06-2026 12:12 AM

 
0 Kudos
12 REPLIES 12
Schockwave
EE Community Star
EE Community Star
In response to 2Hetty

on ‎29-06-2026 01:27 PM

@2Hetty , even if she ran out of data, making calls and sending text is unlimited, so should still be able to do so, unless using an app to do so, then she would need to use wifi if no data.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star
In response to 2Hetty

‎29-06-2026 03:29 PM - edited ‎29-06-2026 03:35 PM

@2Hetty wrote:

Because she told me that she would not be able to make a call or text ..

Your daughter was misinformed, voice calls do not require data. Different services such as mobile data or text messaging use the same mobile network signal, but that's where the dependency ends.

Data provides an internet connection, and is charged per Mb/Gb. Voice calls are charged per minute/per-second. Text messages are charged per message.

Even if your daughter had no data allowance remaining, "stay connected" data would have given her a basic connection as mentioned above - see https://ee.co.uk/help/mobile/manage-use/using-phone-features/what-is-stay-connected 

There are some apps which allow in-app voice sessions between users, which some people confuse with calls - as far as the mobile network is concerned, these are absolutely not calls.

You may wish to experiment, with disabling mobile data permissions on your or your daughter's phone, and then try making  a voice call.

ee_user14
Skilled Contributor
Skilled Contributor
In response to 2Hetty

on ‎29-06-2026 03:34 PM

@2Hetty wrote:

Because she told me that she would not be able to make a call or text .. I hope you can now understand why I was worried not everyone is as clued up with mobile phones!!

I can understand some minor annoyance, but nothing more. There are indeed many misconceptions out there, I agree.

I would have said more, but @bristolian has pretty well covered it. If calls needed a data allowance, how-come they are charged on a time-based counting?