I have an old account and EE app says it is now closed. But now i am back!

DJLJinnit · ‎08-11-2024

I have an old EE account and EE app says it is now closed. But now i am back!

But my email is the same.

So, how do i login to the EE app with my new account but using the same email?

Help!

XRaySpeX · ‎08-11-2024

You can't have 2 a/c's with the same login email addy. You may need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same email addy if desired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-11-2024

You can't have 2 a/c's with the same login email addy. You may need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same email addy if desired.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ceilidhbob1 · ‎09-11-2024

I have the same problem having been moved to EE broadband and mobiles when I renewed my BT broadband. My service started on the 30th October 24. Contacted tech support to sort the account closed problem, promised it would be done within 5 days, it is still not working as of today, 9th November. Wish that I had insisted that I stay with BT as this is only one of many problems that I have encountered! So far I have spent about 15hrs on the phone to CS. Not impressed!!