I can see my broadband bill, but not the mobile bill

cremelavande
Explorer

‎03-10-2022 10:34 PM

My mobile and broadband are registered and paid by the same account. The mobile account is registered as the bill payer. But the page 'My EE Mobile - Bills & Payments' only shows (1) notifications - paying yours bills and going abroad this summer, (2) data usage, (3) upgrades. I am unable to review my bills.

3 REPLIES 3
Leanne_T
EE Community Support Team

‎04-10-2022 07:55 AM

Hi @cremelavande

Thanks for coming to the community. 

Are you logging into your My EE account online or the My EE app? 

Leanne.

0 Helpful
cremelavande
Explorer
In response to Leanne_T

‎04-10-2022 09:19 AM

Hi Leanne – that’s unavailable on both 

0 Helpful
Leanne_T
EE Community Support Team
In response to cremelavande

‎04-10-2022 09:22 AM

Thanks @cremelavande

Please give us a call on 150 and the team will get this looked into for you. 

Leanne.

0 Helpful