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Huge decline in quality of EE customer service

Yhh12
Investigator
Investigator

‎04-12-2024 03:26 PM

Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be leveraging Irish call centres anymore. Such a shame as this was one of their differentiators for me. 

20 REPLIES 20
Debbie_G
EE Community Support Team
In response to 010848

‎06-10-2026 06:47 PM

Hi @010848.

Thanks for coming to the community.

I'm sorry to hear you've been waiting so long to get your landline connected and that you haven't received the callback you were expecting.

We don't have access to account details or orders here on the community, so I'd recommend getting in touch with our customer support team. They'll be able to check the status of your order and look into what's causing the delay.

If needed, the team can escalate this further.

Debbie

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