The EE Community

Admin password recovery

Hello. I have changed admin pass for my hub and now while trying to change setting I forgot what it was. I can’t use the one originally displayed. How to recover?

Lost phone block sim

Can’t get in touch with ee but need to block sim

new plan not working

hello, i am an existing EE customer and have bought an EE pay as you go 20GB sim plan. today i recieved a new SIM card in the mail. is there a possibility i am able to keep my pre existing phone number? also, the EE website says i dont have any ongoi...

Mobile unable to make calls due to reaching spend cap but spend cap is zero

I changed the 50 GB per month service to unlimited service

    I haven't received an update yet. How long do I have to wait for an update? 

"You're in a queue" message upon opening EE app?

Has anyone seen this before? I mean, the message is obviously self-explanatory, it just feels kind of weird seeing it.

If its this bad for new customers then existing customer should run

I am amazed at the lack of customer service that EE provide. As a new customer I do not want the red carpet rolling out. I just want clear answers as to when I will be finally switched on?EE claim that my flat does not have a fibre connection yet loo...

Security

Hii I was recently a victim of fraud where there was a data breach with EE. EE are now advising me the fraudster passed security by providing just my name address and bank account number. Details that many folk have. I just wonder how customers of EE...

How do I get a delivery pass code when I have no working phone?

Dropped and smashed my phone, now it doesn't work,I can't turn it on. Tried resetting, still doesn't work. Ordered a replacement phone with EE. Phone delivered today. Driver requires a four digit pass number, seg to my phone. How the blazes do I get ...