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How to contact EE Customer service?

whyisthisneeded
Explorer

‎16-11-2022 09:39 AM

How do I contact EE without having to call? The live chat feature seems to have been removed and I can't get through via the relay service. Why does such a large and key service provider have such limited contact portals?

15 REPLIES 15
Dawn12
Contributor
Contributor
In response to James_B

‎09-10-2023 08:35 AM

It never shows up 

I have been trying to place an order for days now and all it soes is goes in a loop adds to basket but can't checkout. I've seen lots of people complaining about this already. Has this issue been logged as it has been like this for weeks now. Tried deleting cookies and caches, differnt devices, different browsers. Nothing and can never online chat to get it sorted I give up 

 

0 Helpful
Katie_B
EE Community Support Team
In response to Dawn12

‎09-10-2023 09:46 AM

Hi @Dawn12. 

Welcome back to the community. 

I am not aware of any known issues regarding this. 

What was advised when you spoke with our online chat team?

Katie

0 Helpful
Dawn12
Contributor
Contributor

‎09-10-2023 09:54 AM

The online chat never shows up so I am no further forward. There are lots of people complaining on the community pages so not sure how you are not aware of the issue. I only looked last night and found a long thread going back to mid Sept. I have had a phone in my basket 5 times now and when you click on the basket to complete checkout it just takes you back to the shop. It's as if it's on a loop

0 Helpful
Katie_B
EE Community Support Team
In response to Dawn12

‎09-10-2023 12:11 PM

Hi @Dawn12. 

When trying access live chat do you visit this page HERE?

I have taken a look at the thread and would recommend reporting this to our customer care team. 

Katie

 

0 Helpful
FarisKal
Visitor

‎23-12-2023 02:20 PM - edited ‎23-12-2023 02:41 PM

Is the live chat service still available? I never see the live chat button. I have looked everywhere. Are they not open on Saturday 2pm? Is it like a pop up window?

My issue is that I topped up £5  on my payg plan but still I cannot make calls/send sms. Whenever I try I get a voice message that I don't have any credit even though my credit does show up on my account. Do I need to buy a package before I can use my credit? Can't I just use my credit from the get go?

0 Helpful
Katie_B
EE Community Support Team
In response to FarisKal

‎24-12-2023 07:12 AM

Hi @FarisKal. 

Welcome to the community. 

Live Chat is currently not available for pay as you go users. 

Is the SIM a new SIM?

Does it show you are connected to the EE network?

Katie

0 Helpful