10-10-2019 08:21 AM
Solved! See the answer below or view the solution in context.
10-10-2019 12:58 PM
Hi @PK48.
Thanks for coming to the community 🙂
To change you pack, you can either log into your My EE Account and change it their, or call 150 and use the automated service.
You can text ALL PACKS to 150 to see what packs are available.
Have a look at our Pay As You Go Packs help page for more information 🙂
Jon
10-10-2019 12:58 PM
Hi @PK48.
Thanks for coming to the community 🙂
To change you pack, you can either log into your My EE Account and change it their, or call 150 and use the automated service.
You can text ALL PACKS to 150 to see what packs are available.
Have a look at our Pay As You Go Packs help page for more information 🙂
Jon
10-10-2019 01:48 PM
10-10-2019 01:52 PM
06-12-2021 01:02 PM
How do i cancel my £15 pack as i already bought one this month and i dont want it to charge my card today ?
06-12-2021 03:23 PM
Hi @Jousie.
Welcome to the community.
You can either text STOP PACK to 150, or log into your My EE Account to stop the pack from renewing.
Hope this helps.
Jon
14-08-2022 11:53 PM
On the new update on the app idk how to change it
15-08-2022 07:51 AM
Hi @Isa31.
Welcome to the community.
What pack are you trying to change to?
Are you able to text 150 to change pack?
Jon