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Impossible de créer un compte pour les personnes de France

Drmulin04
Explorer

Bonjour je souhaiterais acheter  les lunettes connectées de nreal air glass  mais impossible de créer un compte  EE je vis en France   est j'aurais aimé avoir plus d'aide pour réussir à validé ma commande merci bien cordialement 

1 SOLUTION

Accepted Solutions

@Drmulin04 : You may only buy accessories online when you already have a contract EE mobile phone or SIM. You would be required to pay for them along with your mobile bill. You can only  buy these from selected EE Stores only in the UK..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

10 REPLIES 10
XRaySpeX
Grand Master
Grand Master

@Drmulin04 wrote:

Unable to create an account for people from France

Hello I would like to buy the connected glasses of nreal air glass but impossible to create an account EE I live in France and I would have liked to have more help to successfully validate my order thank you very much cordially.


If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Drmulin04
Explorer

Oui mais cela ne répond toujours pas a la question 

Mustrum
Ace Contributor
Ace Contributor

Hi, sorry but you cannot order them on the EE site unless you have a UK contract.

You can purchase them in some stores, mainly in London.

Bonjour je vis en France pas à Londre est ce genre d'article  que je voulais acheter se vende  cher vous mais après je ne sais pas dans quels magasin de Londre 

@Drmulin04 : You may only buy accessories online when you already have a contract EE mobile phone or SIM. You would be required to pay for them along with your mobile bill. You can only  buy these from selected EE Stores only in the UK..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

@Drmulin04 wrote:

Yes, but that still doesn't answer the question.


I think it does. What's actually stopping you? When you try & buy it it's going to ask you for your existing EE mobile no. but you don't have 1 to give. This follows from the requirement that you must already have an EE contract mobile or SIM in order to buy it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

@Drmulin04  you could contact nreal support and see if there is another place to buy them.

https://www.nreal.ai/support/ 


@Drmulin04 wrote:

Hello I live in France not in London is this kind of article that I wanted to buy sells expensive to you but after I do not know in which store in London


Sorry, but EE is UK based co. selling to UK residents & visitors to UK shores, not to overseas buyers.

Certain EE Stores in London but as you are not there it is too hard for me to remember which.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

D'accord si n'est pas de contrat mobile ou autre de  EE je suis bloqué   le problème ya que vous qui vendait ce genre d'article dans Europe  

Est comment faire pour avoir un contact  pour ensuite avoir la commande