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Community Activity
Broadband Installation Delays – No Clarity or Compensation
Can anyone help me understand what’s going on with my EE broadband installation?I’ve been waiting since February for it to be set up, and I still have no idea what the issue is. I mean this politely, but every time I call customer service, I speak to...
Shared Rural upgrade
Will Langholm be getting a well earned upgrade the net work is currently very poor and underpowered see screenshot - translates to 1 bar strength and 18mb download and 2mb upload - very poor service
Unable to set up wifi enhancer
HelloI've recently joined EE broadband and I've opted in for the wifi enhancer for game and work mode. I've got wifi 7. When I log into the app it gives me the option to set up the wifi enhancer, but when it gets to where i run the ping optimiser, it...
Resolved! 5G Smart Hub lights no longer work (but Hub is working okay)
Some months ago the light on my 5G Smart Hub stopped working. The Hub is working but there are no lights to indicate the status. I’ve gone into settings and can’t find anything there. The Hub is still within warranty (it’s about 9ths old) but before ...
Connection problems with broadband
Hi I missed a payment for my broadband which resulted in my broadband being frozen, but have since paid it but it’s yet to reactivate, I made the payment on Saturday last week and it usually only take a day for the services to be resumed, but yet it’...
WiFi Pro devices not actually WiFi 7 compatible
I recently upgraded to full fiber, the new hub and WiFi Pro extenders looked like a good solution with the more powerful WiFi 7 option. Since the broadband was installed I've had nothing but headaches, when I'm connected to the hub it's great, 907Mbp...
Netflix cancelled
Hi it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...
Was told I can upgrade to a full roaming contract
Hi recently transferred from BT to EE and in the process was told I could, for £4 a month more, temporarily upgrade my non roaming contract to a roaming one. I’m off to Netherlands ( from UK) via France & Belgium. I have unlimited data, and would lik...
Resolved! EE switch credit
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
Best Customer Service Experience Ever!
I just want to say what an amazing agent you have in your company and your lucky to have her !Vivienne helped me by way of support and a solution to an ongoing problem that I couldn’t see a way out of .Vivianne shocked me at how supportive your team...
