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Gifting data

yakelin16
Explorer

‎02-09-2022 01:38 AM

Evertime I seem to want to gift data you are down and working on improving network

So annoying when watching a film and can't send gift

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎02-09-2022 07:14 AM - edited ‎02-09-2022 07:15 AM

@yakelin16   All maintenance will be done when there be less disruption to customers of EE.  So at 1am when you posted this is the perfect time. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
yakelin16
Explorer

‎04-09-2022 12:30 AM

After over half an hour trying to get through twice a d an hour on the phone my problem has still not been solved and no time line given,since app updated I can no longer gift data via the app until sorted I have to phone to gift data which usually means half hour on hold as they are busy 

0 Helpful
Christopher_G
EE Community Support Team
In response to yakelin16

‎04-09-2022 09:08 AM

Hi @yakelin16

Welcome to the community.

Have you tried through the My EE desktop site?

Chris

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